Privacy Policy

This Privacy Policy explains how Trusted Logistics Packers & Movers (“we”, “us”, “our”) collects, uses, shares and protects personal information when you use our website at https://trustedlogisticspackersandmovers.com/ or contact us about our relocation services.

1. Information we collect

When you send us an enquiry or request a quotation, we may collect:

• Name
• Phone number
• Email address, if supplied
• Pickup and delivery locations
• Preferred moving date
• Type of service requested
• Information about household goods or moving requirements
• Additional information you choose to provide

We aim to collect only the information reasonably necessary to respond to enquiries, prepare quotations, arrange requested services, provide support and meet applicable legal obligations. Please avoid sharing sensitive information that is not needed for your move.

2. How we use your information

We use personal information to:

• Respond to your enquiries
• Understand your moving requirements
• Prepare and communicate quotations
• Contact you about the services you have requested
• Coordinate bookings and transportation
• Provide customer support
• Maintain necessary business records
• Comply with applicable legal obligations
• Protect the security of our website and services

Submitting an enquiry does not subscribe you to unrelated marketing communications.

3. No sale of personal information

Trusted Logistics Packers & Movers does not sell, rent, or trade customers' personal information to third parties, advertising companies, lead brokers, or unrelated businesses.

We collect customer information to handle enquiries and provide the services you request, not to sell personal data.

4. Sharing information for service delivery

We may share relevant information where reasonably necessary with:

• Carriers or service partners involved in carrying out a relocation you have requested
• Website hosting and enquiry-form providers
• Communication providers we use to respond to you
• Professional advisers, or authorities where required by law
• Relevant parties where necessary to protect legal rights or address security concerns

We share only the information needed for the stated purpose. Sharing information in these circumstances does not mean it is being sold.

5. Security

We take reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss or misuse. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

6. Retention

We keep personal information for as long as reasonably necessary to handle enquiries and bookings, maintain business records, resolve disputes and meet legal obligations. When it is no longer needed for these purposes, we take reasonable steps to delete it or keep it in a form that no longer identifies you.

7. Cookies, analytics and technical information

When you visit the website, our hosting provider and other technical services may automatically process technical information such as your IP address, browser type, device information and pages requested, in order to deliver and secure the website.

Cookies or analytics tools may be used if they are enabled on the website. We will update this policy to identify the specific technologies used and any choices available to you once the website configuration has been verified. Where the law requires consent for non-essential cookies or tracking, we will ask for it before those technologies are used.

8. Your privacy requests

You may contact us to request access to, correction of, or deletion of your personal information. We will respond in line with applicable law. Some information may need to be retained where we have legal obligations or legitimate record-keeping requirements.

9. Third-party websites

Our website may link to websites run by others. We are not responsible for their content or privacy practices, and we encourage you to read their privacy policies.

10. Children's privacy

Our services are intended for adults arranging relocations. We do not knowingly collect personal information directly from children. If you believe a child has sent us personal information, please contact us so we can take appropriate action.

11. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

12. Contact us

For questions or privacy requests, please contact:

See also our Terms & Conditions.