Terms & Conditions

1. Introduction and acceptance

These Terms & Conditions apply to the use of the website https://trustedlogisticspackersandmovers.com/ and to services provided by Trusted Logistics Packers & Movers (“we”, “us”, “our”). By using the website or booking our services, you agree to these terms together with any specific terms communicated and agreed for your booking. Where booking-specific terms differ from these terms, the booking-specific terms apply to that booking.

2. Services offered

We are primarily focused on household shifting and relocation. Our other services include office relocation, packing and unpacking, loading and unloading, furniture and appliance relocation, and car transportation. Not every service is available on every route or on every date; availability is confirmed for each enquiry.

3. Enquiries and quotations

Submitting an enquiry through the website, by phone or by email is not a confirmed booking. Quotations are prepared on the basis of the information you provide. If the actual requirements differ from what was described, the quotation may need to be revised, and we will discuss any change with you.

4. Booking confirmation

A booking is confirmed only after we accept the requested arrangement and communicate confirmation to you. The agreed quotation and booking terms should identify the scope of service, applicable charges, schedule and relevant conditions.

5. Pricing and additional charges

Prices may depend on distance, the quantity of goods, packing, labour, access conditions (such as floors, lifts and parking), transport arrangements and other disclosed requirements. We will not add undisclosed fees or materially change an agreed quotation without communicating with you and obtaining your agreement, subject to applicable law.

6. Payments and invoices

Payment methods, any advance amount, balance payments, deadlines, applicable taxes and invoicing arrangements will be communicated to you before you confirm the booking. Please confirm these details with us before booking.

7. Customer responsibilities

You agree to:

• Provide accurate moving details, including addresses, dates and an inventory of goods
• Disclose any special handling requirements
• Arrange necessary building access, society permissions, parking and lift availability
• Identify fragile or unusually valuable items in advance
• Comply with lawful transportation requirements and not include prohibited, hazardous or illegal items
• Keep cash, jewellery, important documents and similar personal valuables with you unless otherwise agreed

8. Packing and handling

Where packing is part of the agreed service, we use packing materials suited to the items being moved and handle goods with reasonable care. If you pack items yourself, please tell us, as the condition of self-packed contents may not be visible to our team.

9. Transportation and estimated delivery

Delivery dates and times communicated to you are estimates unless specifically agreed otherwise. Delivery may be affected by traffic, weather, road conditions, regulatory checks and other factors. We will keep you informed of significant delays.

10. Cancellation and rescheduling

Customers who need to cancel or reschedule a booking should contact Trusted Logistics Packers & Movers as early as reasonably possible. Any applicable cancellation charges, rescheduling fees, refund arrangements, and treatment of advance payments will depend on the circumstances and the terms communicated and agreed at booking, subject to applicable law. Please confirm the applicable conditions with the business before booking.

11. Loss, damage and complaints

Please report any apparent loss, damage or service issue promptly, ideally at the time of delivery, and provide your booking details and any supporting evidence such as photographs. Complaints will be reviewed in accordance with the applicable agreement and law.

Nothing in these terms excludes or limits your statutory consumer rights or any other legal remedies that cannot lawfully be excluded.

12. Insurance

Insurance availability, scope, exclusions, limits, and claim procedures must be confirmed for the specific service before booking. Customers who require insurance should request and review the applicable written details before confirming their move.

13. Car transportation

Car transportation is offered as an additional service, subject to route and date availability. You should provide valid vehicle documents as required, remove personal belongings from the vehicle unless otherwise agreed, and note the vehicle's condition at handover. Specific arrangements will be communicated at booking.

14. Third-party service providers

Third-party carriers or service partners may be involved where appropriate. Relevant arrangements will be communicated to you. We remain responsible for our own obligations under applicable law and the agreed service terms; the involvement of a third party does not automatically transfer all responsibility to that party.

15. Website use and intellectual property

The content on this website, including text, design and images, belongs to us or is used with permission. You may view it for personal, non-commercial purposes but may not copy, reproduce or republish it without our written permission.

16. Website availability and acceptable use

We aim to keep the website available and accurate but do not guarantee that it will be uninterrupted or error-free. You must not misuse the website, including by submitting false enquiries, attempting unauthorised access, or introducing harmful code.

17. Privacy and personal information

Personal information is handled in accordance with our Privacy Policy. We do not sell personal information to third parties. Information may be shared when reasonably necessary to fulfil requested services, as described in the Privacy Policy.

18. Exceptional circumstances and force majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, such as natural disasters, severe weather, strikes, government restrictions, road closures or public emergencies. In such cases we will contact you to discuss available options.

19. Changes to the terms

We may update these terms from time to time. The updated version will be posted on this page with a revised effective date. Changes do not affect bookings already confirmed on agreed terms unless you agree otherwise.

20. Governing law and dispute resolution

These terms are subject to applicable Indian law. If you have a complaint, please contact us first so we can try to resolve it. This does not limit any remedies available to you under applicable consumer protection law.

21. Business contact details